Frequently Asked Questions (FAQ's)

A: Yes - The software needs internet to setup a merchant's admin account and restaurant account.

A: Yes - The software needs the internet to synchronize orders and upload all restaurant information to the cloud server.

A: A process where all orders on the network sync together (tables, tickets, and updates will show on all tablets in the system).

A: Yes - The software can function without internet. The internet must be restored in order for the application to sync offline orders, and upload paid/completed orders to the cloud.

A: No - In order to add tables, employees, categories, reservations, and images, the software must be connected to the internet.

A: Yes - A restaurant can request a WIFI enabled printer or Bluetooth printer. If the kitchen is more than 30 feet away from the router, we recommend using a LAN printer (Ethernet based) for a consistent and reliable connection.

A: Yes - Wired Ethernet ports work better for multi-station and print station restaurants. However, take into consideration the distance between the router and printer.

A: The software only works on Windows 10.

A: No - Windows 8.1 is outdated and a restaurant may experience crashes.

A: Tablets, desktops, and laptops; any device that supports Windows 10. We recommend screens to be at least 1200x800 pixels.

A: As many as needed (we have tested up to 10 POS terminals and it works perfectly fine).

A: As many as needed (we have tested up to 10 POS terminals and it works perfectly fine).

A: Yes - All processed card payments sync with the software.

A: The software will work without card processing. However, we do advise clients to use our all in one solution.

A: The software consistently syncs to the cloud service and saves all information. In the event there is a system breakdown, we can retrieve the business's information from one of our cloud bases anywhere in the world.

A: All information that goes through the software is confidential and not distributed to any party. The software's advanced coding protects all users from hackers and fraud.

A: All information that goes through the software is confidential and not distributed to any party. The software's advanced coding protects all users from hackers and fraud.

A: Yes, any language.

A: No, one flat fee.

A: Make sure all fields are entered correctly and save your information for future log ins.

A: Make sure your router is turned on and there is a strong Wi-Fi connection. Make sure all cable connections are firmly secured in its place

A: It could be an app crash. This problem should escalate to the software developers for an immediate solution. Try reconnecting the tablet to your Wi-Fi network.

The app has a built in cloud service that syncs all orders/setting edits. Syncing takes up to 3 seconds. A merchant must have internet connection to sync information

Notifications will appear on the dashboard for all software and feature updates.

Option 1: Synching takes several seconds to appear on tablets. Check your network connection to make sure each tablet is connected to the internet.

Option 2: Refresh the dashboard or click out/reopen the app to see if the changes appear.

A: Close/restart the app.

A: The bottom right corner of the tablet screen should show a tiered internet symbol. Click on the symbol and select your network. Your network user name and password should be located on your router.

A: The internet symbol should be highlighted in white. If the symbol appears to have a translucent background, then there is no internet connection.

A: The Surface bundle supports Epson printers (see hardware breakdown for a complete list of compatible printers). Q: Why isn't my printer turning on (no lights on the panel)?

Option 1: Make sure the power cable is connected to the bottom of the printer and the power adapter is firmly secured. One side of the cord should be connected to the third circle input and the other side to a working outlet.

Option 2: Check the Ethernet cord. Make sure there is a firm connection to the bottom of the printer and the router.

The power LED flashes during the network start up when the printer is turned on, or is updating. You cannot print while updating.

Option 1: Check whether the roll paper cover is closed.

Option 2: Check if a paper jam has occurred or something entered the printer.

Option 3: Turn the printer off, and after 10 seconds, turn it back on.

Option 1: Open/close the top compartment of the printer.

Option 2: The thermal head and its surroundings can get very hot. Printing stops if the printer reaches a high temperature. Printing starts again automatically when the thermal head temperature decreases.

Option 3: Check if the roll paper is correctly installed or if there is a paper blockage/jam.

Option 4: Check whether the roll paper is correctly installed and if any roll paper remains, or stuck.

A: The printer setup is complete when the printer shows a blue light.

A: The Epson TM-M10 requires 48 gm thermal paper.

A: No.

A: Print a diagnostic receipt right from the printer. It’ll show you the Network Configuration and the current IP Address of the printer.

Step 1: Flip the power switch off.

Step 2: Press and hold the feed button.

Step 3: While holding the feed button, turn the printer back on.

Step 4: Once a receipt begins to print, release the feed button. The second

A: The Epson TM-M10 requires 48 gm thermal paper.

A: The printer setup is complete when the printer shows a blue light.

A: No.

A: Option 1: Avoid dusty environments with the ticket printer.

Option 2: Turn off and unplug the printer before removing any paper jams.

Option 3: To clean the printer, lightly dampen a cloth with a cleanser and clean the exterior.

Option 4: Unplug the printer from your power outlet when not using it for a long period of time.

A: Make sure every adjustment or add on made for "options" and modifiers" are saved individually. Once all changes are saved, make sure you select "save item".

Step 1: Dashboard: Click on the highlighted table you wish to modify and select "edit order"

Step 2: Select the item you wish to void and select "remove"

Step 3: Select "update" to send the updated order to your printer of choice.

A: Go to Tickets - Completed Orders and select "print receipt." If you need to print out the receipt of a pending order, click on the table (in dashboard) and select "print order".

Under Manager Settings - Employee, click an existing employee or add a new employee to select certain permissions. Make sure to select their job position first.

No, you cannot change the opening or closing cash drawer amount once entered. Be aware that the drawer may have an overage/shortage at the end of the shift, but sales will not be affected.

A: When creating a new menu category, there is a drop down list that allows you to choose the printer you wish to send your tickets to. Select your printer of choice.

Step 1: There are 2 connections needed to print out receipts; an Ethernet cord connected to a fully functioning router (to pick up/print orders) and a power cable to power on the actual printer. Make sure these connections are connected properly.

Step 2: Once your printer is powered on, open the top printer compartment and insert your thermal roll. Once you close the printer compartment, a small receipt should print out with a 10 digit IP address.

Step 3: Make sure the IP address is added in the software under Manager Settings - Printer. There should be separate IP addresses per printer station.

Step 4: There are different printer settings. Select the printer's capability per station.

A: All completed orders are saved under the tickets tab. Click on the ticket you wish to refund and click "refund order." A receipt should print out and these changes should be reflected on your dashboard reports.

Step 1: Dashboard: Click on the highlighted table you wish to modify and select "edit order".

Step 2: Select the item you wish to void and select "remove"

Step 3: Select "update" to send the updated order to your printer of choice.

A: Go to Tickets - Completed Orders and select "print receipt." If you need to print out the receipt of a pending order, click on the table (in dashboard) and select "print order".

Under Manager Settings - Employee, click an existing employee or add a new employee to select certain permissions. Make sure to select their job position first.

No, you cannot change the opening or closing cash drawer amount once entered. Be aware that the drawer may have an overage/shortage at the end of the shift, but sales will not be affected.

Go to Reports - Enter Cash Drawer Starting Amount to start running sales.

At the end of a shift, an employee should close the drawer and enter the amount left in the drawer.

Checks can stay open beyond the closing of a shift. Check to see what's open, so you can handle each check accordingly.

Option 1: Money was removed without a sales transaction or accounted for.

Option 2: Money was added without paying in/paying out.

Option 3: Incorrect change was given to a customer.

The app communicates with the cash drawer through the receipt printer. Troubleshoot that connection first.

Option 1: Make sure the printer's 10 digit IP address has been added to the printer settings on the app.

Option 2: Make sure the cash register cord is connected to the bottom of the cash register and the other side to the printer.

Option 3: Make sure the cash register is closed after the end of every sales transaction.

Under Manager Settings - Customers, there's a search engine on the top right side that allows users to type in the name of a customer.